Responsible Gaming 9ks —
Fun Without Losing Control

Responsible gaming means enjoying wagering and online gaming activities as a form of entertainment — not as a way to make money, solve financial problems, or escape daily stress. It's about making smart choices, setting realistic limits, and maintaining a healthy balance in your life.

9ks believes every member deserves to enjoy our platform in a safe and enjoyable environment. That is why we invest in a range of systems and tools specifically designed to help you stay in control — not merely as an obligation, but because we genuinely care about the wellbeing of every member.

Playing responsibly does not mean you cannot have fun. It is actually the best way to ensure your gaming experience stays enjoyable in the long run, without negative impacts on your life, relationships, or finances.

Problem gambling can affect anyone, regardless of background or experience. It often develops gradually and goes unnoticed. Here are the warning signs to watch for in yourself or someone you care about:

• Playing with money meant for essential needs such as rent, bills, or food
• Feeling the need to bet with increasingly larger amounts to get the same excitement
• Lying to family members or friends about your playing activity
• Trying to recover losses by continuing to play ("chasing losses")
• Feeling restless, irritable, or uncomfortable when unable to play
• Neglecting work, family, or social responsibilities due to gambling activity
• Borrowing money or selling possessions to fund gambling
• Has tried to stop gambling but was unable to
• Using gaming as a way to cope with stress, sadness, or anxiety

9ks provides a range of self-control tools that you can activate directly from your account settings at any time. All tools are designed to give you full control over your gaming experience.

Setting financial limits is the most practical step in responsible gaming. At 9ks, you can manage these limits yourself through the "Account Settings" section without needing to contact customer support.

When you set a deposit limit, a reduction takes effect immediately. However, increasing a limit requires a 7-day waiting period — this is a safety measure to allow time for reflection before making larger financial decisions.

• Limits can be set, reduced, or removed in account settings
• Limit reductions take effect immediately with no waiting period
• Limit increases require verification and a 7-day waiting period
• Notifications are sent to you when you approach your set limit

Self-exclusion is a more serious step and we fully respect your decision to use it. When you activate self-exclusion, your account will be fully blocked and you will be unable to access the 9ks platform for the duration of the chosen period.

Answer the following questions honestly. This is not an official assessment, but it can help you evaluate your playing patterns objectively.

If the answer "Often" or "Always" appears more than once, we strongly encourage you to speak with someone you trust or contact an available helpline.

The 9ks platform is restricted to users aged 18 and above only. We take the protection of children and teenagers very seriously and implement multiple measures to prevent access by underage individuals.

• Age verification is mandatory during the registration process using a valid identity document
• The KYC process requires uploading a valid copy of your MyKad or passport
• Any account suspected of being owned by an underage individual will be blocked immediately
• Parental control software can be used to block access to gambling websites

You do not have to face a gambling problem alone. Professional help is available, and reaching out is a sign of strength, not weakness. At 9ks, our Responsible Gaming team is also ready to help you find the best way forward.