Your privacy is our priority. This policy clearly explains how 9ks collects, uses, stores, and protects your personal information as a member of our platform.
By using the 9ks platform, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully to understand our privacy practices.
9ks ("we", "Platform") values the privacy of every member and user of our services. This Privacy Policy explains in detail how we handle your personal data when you register, use the platform, make financial transactions, or interact with any part of the 9ks service.
This document is prepared in accordance with internationally recognised data protection standards and is intended to ensure you always know what happens with your personal information. We believe transparency is the foundation of trust — and your trust is something we take seriously.
This Privacy Policy applies to all users of the 9ks website, the 9ks mobile app, and all related services provided by our platform. By using any of these services, you confirm that you have read and understood this Privacy Policy.
We collect various types of information depending on how you use the 9ks platform. Generally, this information falls into two main categories:
Information You Provide Directly:
Information Collected Automatically:
All information we collect is used solely for platform operations, service improvements, and compliance with legal requirements. Below is a summary of our data usage:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC, documents | Legal obligation |
| Processing deposits & withdrawals | Bank details, transactions | Contract performance |
| Customer support | Email, phone, logs | Legitimate interest |
| Fraud detection | IP, account activity | Legitimate interest |
| Promotional communications | Email, phone number | Your consent |
| Platform improvements | Usage data, cookies | Legitimate interest |
We do not use your personal data to make automated decisions that significantly affect you without human review. Every important decision relating to your account involves an assessment by our team.
9ks does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is only shared in the following limited situations:
All third-party partners working with 9ks are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes. We ensure their data protection standards are on par with our own.
The 9ks platform uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and safeguard your account. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of the 9ks platform.
The security of your personal data is a responsibility we take extremely seriously. 9ks implements a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
While we employ the best security measures, no system can be guaranteed 100% secure. In the event of any material data breach, we will notify affected members within 72 hours of becoming aware of it.
As a 9ks member, you have certain rights regarding your personal data. We respect these rights and will carefully process every request within a reasonable timeframe.
Request a copy of the personal data we hold about you at any time.
Update or correct your personal information that is inaccurate or out of date.
Request deletion of your personal data, subject to legal obligations.
Restrict how we process your data in certain permitted situations.
Receive your data in a structured, machine-readable format.
Object to the processing of your data for specific purposes, including direct marketing.
To exercise any of the above rights, contact our privacy team through the available support channels. We will process your request within 30 calendar days.
9ks retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain records for the period required by applicable laws and regulations.
Generally, financial transaction records are retained for a minimum of 7 years in accordance with anti-money laundering (AML) compliance requirements. General profile data will be deleted within 90 days of a valid account closure, unless there are legal grounds to retain it longer.
Data collected for fraud detection or investigation purposes may be retained for a longer period as a protective measure for the platform and its members. All data retention beyond the standard period is based on demonstrable legitimate necessity.
The 9ks platform may contain references or content from third-party game providers who maintain their own privacy policies. 9ks is not responsible for the privacy practices of any such third parties, and we encourage you to read their privacy policies before providing any personal information.
All game providers and payment partners working with 9ks have undergone our security assessment process to ensure they meet our established data protection standards. However, ultimate responsibility for their own privacy policies rests with the respective third parties.
The 9ks platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data of individuals under 18. Should we discover that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the account in question.
If you become aware that a child has provided us with their personal information without parental or guardian consent, please contact our team immediately so that appropriate action can be taken.
9ks reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to members via their registered email or in-platform notification at least 14 days before the changes take effect.
We encourage you to review this page regularly to stay informed about how we handle your personal information. The "Updated" date at the top of this page will always reflect the date of the latest amendment.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the 9ks privacy team is here to assist you.
Six core data protection principles we uphold to ensure your information always remains safe with us.
All data transmitted between your device and 9ks servers is protected with 256-bit SSL encryption — the same security standard used by banking institutions.
Your personal data is accessible only by staff with specific authorisation. All access is logged and continuously monitored to detect any unusual activity.
9ks has never and will never sell, rent, or trade your personal data to advertisers or any third party for commercial purposes.
Our security systems and data handling practices are regularly reviewed by independent security experts to ensure ongoing compliance with the latest standards.
You may access, correct, or request deletion of your personal data at any time. We respect your rights and will process requests within 30 days.
In the event of any security incident affecting your data, we are committed to notifying you within 72 hours without delay.
Join over 500,000 members who trust 9ks as their preferred online gaming platform — secure, transparent, and responsible.